# InBox NoMergeClosed

Version 6.0.1

Creation date 2018-07-24

# Resources

This module provides the feature of no groupings already closed in agentTicketMerge.

# Prerequisites

# Framework

The following versions of the OTRS framework are supported:

• [6.0.x]

# Modules

The following modules are required:

• [None]

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third party software is required:

• [None]

# Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ NoMergeClosed-6.0.1.opm

# Configuration

This module does not require its own settings, but it is necessary to add a JS file in the AgentTicketMerge module. Follow step-by-step. Go to Admistração -> System Settings:

# Search for: Loader::Module::AgentTicketMerge###002-Ticket

When you enter the configuration, click to edit it and add the Core.Agent.Admin.NoMergeClosed module to the JavaScript .js:

Save and deploy the changes you've made.

# Use

# Não agrupar chamados já fechados

To check the changes that the module makes, enter a call and go to group:

After that, when trying to enter a closed call will not group and the following screen will be displayed:

The error will come out when the user reports an unclosed call, or clicks again in the